Refund & Return Policy
Last updated: 2026
This page contains two versions of the applicable terms: one for customers in the European Union (with EU legal representative) and one for the Hong Kong company.
🇪🇺 European Union — Returns & refunds
The following applies to customers and users located in the European Union.
Controller / Seller: WHATECH MOBILE CO., LIMITED
EU legal representative: Roger Kartig
EU representative address: Via del Corso 76, 20122 Milano, Italy
Email: info@shopkindle.com
1. Withdrawal
14 days (EU law); voluntarily extended to 30 days.
2. How to return
Email info@shopkindle.com with order number within 30 days.
3. Product condition
Original packaging, complete accessories, normal trial use.
4. Refund timing
Within 14 days of receiving the return.
5. Guarantee
24-month EU conformity; defective items replaced or refunded.
ðŸ‡ðŸ‡° Hong Kong — Returns & refunds
The following applies to the Hong Kong company and relationships governed by Hong Kong law.
Company: WHATECH MOBILE CO., LIMITED
Representative: Huanbin Lin
Registered address: Room 505, 5th floor, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
Email: info@shopkindle.com
1. Returns policy
Returns handled by WHATECH MOBILE CO., LIMITED per published terms and non-excludable HK rights.
2. Requests
info@shopkindle.com with proof of purchase.
3. Refunds
Processed after goods inspection; timelines confirmed by email.